Shipping Policy

Find out exactly how your VionB order is shipped and delivered. Questions? Reach out to our support team and someone will gladly assist you.

Nothing to pay on delivery

The total at checkout is the total you pay. There are no import duties, no extra fees, and nothing for the carrier to collect from you at your door.

Order processing

We pick, pack and send out orders within 1-2 business days.
Orders flagged as Premium that arrive before noon in your region are dispatched that very business day.
Weekends and public holidays don't count as business days, which run Monday to Friday. During peak sale periods, expect one extra day.
Every order ships insured and tracked.

United States of America

Free Shipping

Eligibility: order total of $99.00 USD or more.
Fee: FREE
Delivery time: 6-12 business days once the order has been dispatched.

Standard Delivery

Eligibility: applies when the order total is below $99.00 USD.
Price: $9.95 USD
Delivery time: 6-12 business days once the order has been dispatched.

Premium Delivery

Price: $14.95 USD
Shipping: orders placed before 12 PM EST go out the same day; any placed later leave on the following business day.
Features: fast processing, full insurance coverage, and dedicated support until your package arrives.

Track your shipment here.

Canada

Free Shipping

Qualifies for: orders totaling £150.00 CAD or more.
Fee: FREE
Arrival timeframe: 6-12 business days after it ships.

Standard Shipping

Qualifies for: orders totaling less than £150.00 CAD.
Cost: £8.95 CAD
Arrival timeframe: 6-12 business days after it ships.

Premium Shipping

Cost: £13.95 CAD
Shipping: orders placed before 12 PM EST go out the same day; any placed later leave on the following business day.
Features: fast processing, full insurance coverage, and dedicated support until your package arrives.

Track your shipment here.

United Kingdom

Free Shipping

Qualifies for: orders totaling £75.00 GBP or more.
Fee: FREE
Arrival timeframe: 6-12 business days after it ships.

Standard Delivery

Eligibility: applies to orders below £75.00 GBP.
Price: £4.95 GBP
Delivery: arrives 6-12 business days from the dispatch date.

Premium Delivery

Price: £8.95 GBP
Ship Date: same business day if ordered before 12 PM GMT, next business day otherwise.
Includes: faster processing, full insurance coverage, and priority support until your parcel arrives.

Follow your package here.

Australia

Free Shipping

Eligibility: orders of $149.00 AUD or above.
Fee: NONE, it's FREE
Delivery: arrives 8-16 business days from the dispatch date.

Regular Delivery

Who qualifies: purchases under $149.00 AUD.
Cost: $9.95 AUD
Arrival: within 8-16 business days of dispatch.

Express Delivery

Price: $14.95 AUD
Ship Date: same business day if ordered before 12 PM AEST, next business day otherwise.
Includes: priority handling, full insurance coverage and top-tier support all the way to your door.

Follow your parcel here.

New Zealand

Free Shipping

Eligibility: orders totaling $199.00 NZD or above.
Fee: FREE
Delivery: 8-16 working days after dispatch.

Standard Shipping

This option applies to orders below $199.00 NZD.
The fee is $9.95 NZD
Your package should be with you 8-16 working days after it has been dispatched.

Express Shipping Option

The price is $14.95 NZD
Orders placed before 12 PM NZST on a working day are dispatched that same day; any placed later leave on the following working day.
Includes: priority handling, full insurance coverage and top-tier support all the way to your door.

Follow your parcel here.

General Information

Order Tracking:

Once your order has shipped, we'll email you a tracking number. Give it 24-48 hours for the first tracking update to show up.
Should there still be no tracking update after 3 working days, check your spam folder before contacting our team.

If Your Package Is Delayed Or Lost:

If tracking seems frozen, give it 3 more business days—tracking that has stalled typically resolves on its own.
Should your order go past its delivery window, get in touch with us and include your order ID. Every order ships with insurance protection. If a package is declared lost, held up by customs or returned to us, we'll sort it out with a replacement, a re-shipment or a refund, depending on the circumstances. You'll never be left without a solution.

Multiple Parcels:

An order with multiple items may leave from different distribution centers, so that no item holds up the rest. The same order may come with more than one tracking code.

Shipping Restrictions:

Our shipping destinations are New Zealand, Australia, the United Kingdom, Canada, and the United States.
We can't cover APO/FPO/DPO addresses or deliveries to Alaska, Hawaii, or Puerto Rico, because the long transit times can't be reliably supported. If checkout shows no shipping option, your address lies outside our delivery network.

Address Accuracy:

Verify your address details before completing payment. We're only able to update an address before the order is processed and shipped. We cannot be held liable for parcels that are late, sent back or go missing due to a wrong or incomplete address.

Holiday Periods:

During big holidays and peak shopping seasons, delivery times can vary. To help your order arrive on time, we recommend ordering early.

Shipping Delays:

Storms, carrier delays and border inspections are among the conditions that can lengthen delivery times. Once the parcel enters the carrier's network, final delivery is out of our hands. Thank you for understanding.

Changes To Orders:

Once an order has entered the shipping network, it can't be cancelled or changed. If you want to cancel, send your request within 24 hours of placing the order—the form is available on our Refund policy page.
Refunds of shipping charges are possible only in the circumstances described in our Refund policy.

Looking for Help?